Last updated: October 21, 2026

Refund and Return Policy

Quick summary

Contact us within 30 calendar days after delivery to request a return. A change-of-mind return must be unused, undamaged, and include its accessories. Approved returns have no restocking fee; we provide a prepaid label. We do not offer exchanges.

Request a return

Email support@zapidos.com with your order number and reason. Wait for approval, a prepaid label, and instructions before shipping. The address on our Contact page is correspondence only, not a return address.

Damaged, defective, incorrect, incomplete, or materially different items

Contact us with your order number and a description. We will review the report and provide next steps. Wait for instructions before returning the item.

Return shipping and fees

For an approved return, Zapidos pays return shipping and provides a prepaid label. We do not charge a restocking fee. Exchanges are not available; after an approved return, you may place a separate order.

Refund timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If an order is canceled before dispatch, the return-inspection period does not apply; we will refund the unshipped order to the original payment method.

Contact support@zapidos.com or (859) 547-6232.